This policy explains what Footprint Chat collects, why, and the choices you have.
Session review
Sessions may be reviewed by administrators for quality and safety.
What we collect
We collect your account details (name, email, agency), your conversations and attached files, billing records from Stripe, and basic technical logs such as timestamps and error codes.
How we use it
We use your data to run the service, generate responses, meter credits, prevent abuse, and support you. We do not sell your personal information.
Model processing
To generate a response, we send your message and its relevant context to model providers through our server. Provider credentials never reach your browser. Avoid entering sensitive client identifiers you are not permitted to share with third-party processors.
Retention
Your conversations stay in your account until you delete them. Deleting a chat removes its messages. Billing records are kept as long as the law requires.
Your choices
You can export or delete your data, or close your account, by contacting privacy@growwithfootprint.com.